Privacy Policy

Last updated: July 7, 2026

Syntrell ("Syntrell," "we," "us," or "our") provides AI-assisted lead reactivation, appointment scheduling, and business automation services. This Privacy Policy describes how we collect, use, and protect personal information when you visit syntrell.io, communicate with us, or receive messages sent through our platform on behalf of a participating business.

Information we collect

Contact information you or a participating business provide, such as your name, phone number, and email address, together with the details of your original service inquiry.
Communications data, including the content of text message conversations conducted through our platform, message delivery status, and appointment scheduling details.
Technical data collected when you visit our website, such as browser type and pages visited, used solely to operate and improve the site.

How we use information

To send and manage appointment scheduling and follow-up messages that you consented to receive by previously inquiring with a participating business.
To book, confirm, and manage appointments on your behalf.
To operate, secure, and improve our services.
To comply with legal obligations, including honoring opt-out requests.

Text messaging and consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with, or obtained by, any third party.

Message frequency varies based on your conversation and scheduling activity. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP. After opting out, you will receive one final confirmation message and no further messages will be sent. Reply HELP for assistance, or contact us at contact@syntrell.io.

How we share information

We share information only as follows:

With the participating business you originally inquired with, so it can serve your appointment or request.
With service providers that support our platform (such as telecommunications and cloud hosting providers), solely to deliver the services described in this policy and under obligations of confidentiality.
As required by law, to comply with legal process or protect rights and safety.

We do not sell personal information. We do not share mobile phone numbers or SMS consent data with third parties or affiliates for their own marketing purposes.

Data retention and security

We retain personal information only as long as needed to provide services, meet legal obligations, and maintain records of consent and opt-out requests. Opt-out records are retained indefinitely to ensure your preference is always honored. We use industry-standard administrative and technical safeguards, including encrypted transmission and access controls, to protect information in our systems.

Your choices

Reply STOP to any text message to stop receiving messages.
Email contact@syntrell.io to request access to, correction of, or deletion of your personal information.

Children's privacy

Our services are intended for adults and are not directed to anyone under 18. We do not knowingly collect information from minors.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be posted on this page.

Contact

Syntrell · Raleigh, North Carolina
contact@syntrell.io